Uploading CVs

Every CV you upload becomes a candidate profile in your CV Bank. You do not need to retype anything or follow a template.

What you can upload

Rule	Limit
File type	PDF
File size	Up to 5 MB per file
Files per upload	Up to 10 at a time

For the best results, use a PDF that contains real text. A scanned image of a CV saved as a PDF often cannot be read.

Three places to upload from

Where you upload decides what happens next.

From	Use it when	What happens
CV Bank	You want to add candidates without a role in mind	The CVs are added to your CV Bank
A job card on Job Descriptions → Upload CVs	The candidates applied for that role	The CVs are added and linked to that job
Shortlisting → Add CV	You are in the middle of matching for a role	The CVs are added, and can be scored straight away

From the CV Bank

1. Open CV Bank.
2. Add your file or files:
   • One CV: drop a PDF onto Drop a CV here or click to upload, or select Add CV.
   • Several CVs: select Bulk Upload and choose up to 10 files.
3. Wait while the status reads Uploading CV... and then Extracting details from the CV....

When it finishes, the candidates appear in the list.

From a job description

1. Open Job Descriptions.
2. On the job's card, select Upload CVs. The job must be Active.
3. Drag your PDF files in, or click to browse. You can select several at once.
4. Start the upload.

These candidates count as applicants for that job, which matters when you choose Job CVs Only during matching.

From Shortlisting

1. Open Shortlisting and select the job.
2. Select Add CV.
3. Add your files.
4. Leave Score against this job description after upload ticked if you want the new candidates scored as soon as they are ready.

Watching progress

Processing a CV takes a little time. While files are being processed, the upload panel shows AI Processing Status and Overall Progress, with a line for each file. You can keep working on other screens while it runs.

The panel counts files as Queued or Failed, and lists any that failed under Failed Files.

Trying a failed file again

Next to a failed file, select Retry to process it again. This is worth doing once: a failure is sometimes temporary.

A file can be retried up to three times. After that it is marked "Failed permanently after 3 attempts". Fix the file using the table below and upload it again as a new file.

If a file fails

Message	What it means	What to do
"This PDF looks password-protected or locked."	The file cannot be opened without a password	Remove the password and upload it again
"We couldn't read any text from this PDF. It may be a scan."	The PDF is an image, not text	Ask for a text-based PDF
"This file appears to be corrupted or unreadable."	The file is damaged	Re-export the PDF and upload it again
"Duplicate files skipped."	The same file was selected twice	Nothing; the duplicate was left out
A message about files being too large or the wrong type	The file breaks one of the limits above	Convert it to PDF, or reduce its size

After the upload

Open the candidate and read through the profile once. If anything could not be confirmed automatically, the profile is marked Needs Review. See Candidate profiles.